After 50 years serving Australian photographers, Australia’s leading camera repair business, Melbourne’s Camera Clinic, is closing its doors from April.
An announcement to customers from the Rogers family, headed up by Camera Clinic founder and photo industry pioneer Laurie Rogers, stated; ‘It is now with much reflection and much sadness that the Rogers family has decided to close the doors on our much-loved Camera Clinic.’ Daughter Nicki Rogers has been running Camera Clinic in recent years while son Wayne Rogers is recognised as one of Australia’s leading camera technicians.
Camera Clinic, located at Easey Street, Collingwood, will wind down activities from now and ‘as of April 1 will will cease taking the majority or work.’
Camera Clinic has identified Covid as the chief culprit for the closure: ‘The struggle and ongoing effects of continual lockdowns over the past 2 years has had a major impact on our business and that of our many clients,’ the email to customers explained.
It appears that not only has Camera Clinic’s customer base shrunk, but that staffing has been impacted by Covid: While Camera Clinic was ‘good to go’ at the start of this year, ‘the realisation that our customers had not returned to their working lives and understandably our staff, too had altered their work life balance’ provoked a re-consideration.
Camera Clinic will continue to ‘work behind the scenes’ to honour its six-month warranty for repairs; continue its Leica authorised repair business, continue to handle repairs on behalf of Protog and Vitec (Manfrotto); and continue to honour its service agreement with Victoria Police at least until the end of the financial year.
Camera Clinic will also continue to carry out sensor cleaning by appointment.
The ‘Image by Design’ business, which operates from the same premises and undertakes sophisticated camera alterations such as camera array modifications and infrared conversions, will continue in business.
The news was met with universal regret from loyal Camera Clinic customers commenting on its Facebook page:
Kirstie-Lee Smith: This is the sadness news! What will the industry do without all your amazing service and support?!Thank you for answering the countless phone calls I have made to you, last minute urgent orders you managed to get sorted, recovered cards and just awesome service you provided over the years. Best of luck for the next chapter.
Suzanne Balding: Completely shocked and saddened by this news and I respect the angst that would have been a part of this decision. There is nowhere else that I have trusted my beloved Nikons. I wish everyone the absolute best with whatever the future brings.
Robert Gray:Sad news… much love and thanks for your years of support and friendship…just as well Laurie managed to renew my manual lenses a year or so ago. I felt honoured that he did.
Ruth Maddison: Shocked and sad to read this. Camera Clinic an important part of my professional life since the 1970s. Laurie, Barb, and family and all who worked their – terrific people always doing terrific work. Best wishes to
Simon Fox: This is an absolute tragedy. I have been coming to you guys for over 35 years. My heart goes out to Laurie, the Roger’s family, Nicki and all of the staff at Camera Clinic who have been a constant support to us all and our businesses. They have kept our cameras, lenses running smoothly and when we have a crisis with our gear they have been there for us 100%. The Photographic community owe you much and you can all be proud of the support you have given the photography community.
Rodney Marchant: What a shame, I have used them for 40 odd years ans would recommend them to anyone. Could give most Aussie companies a lesson in customer relations too.