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Australia Post, eBay streamline shipping

October 26, 2010: Australia Post and eBay have initiated a streamlined ‘click and send’ service to eBay sellers.

One of the issues that prevent people engaging more with online selling is the chore of getting to the post office to mail the item – especially if they are running a retail business. The new Click and Send service means that eBay sellers who register for Click and Send will be able to prepare their shipping labels and pay for their postage online with a courier pick up by Messenger Post Couriers, all without leaving their computer.

Customers can also prepare their shipping labels online through Click and Send and lodge and pay at the post office.

Click and Send launched for Australia Post’s international parcels in March 2009 and has since seen over 100,000 parcels dispatched using the service. It became available for domestic parcels from June this year.

‘The strong Australian dollar has had a direct impact on the incredible amount of parcels that are being sent into Australia,’ said Deborah Sharkey, eBay managing director for Australia and New Zealand.

‘The ‘click and send’ is a service that is already available and allows the online eBay trader to conveniently send the buyer the parcel to the buyer from their home. The service allows the trader to inform the buyer they have won the purchase through to printing out an online mailing label through to tracking the journey of the parcel.’

The partnership with eBay follows the announcement of Australia Post’s business renewal program, Future Ready, which includes an entire business unit dedicated to e-Services.

While volumes of letters fell by 4.2 percent in 2009/10 by 4.2 percent, Australia Post has seen a strong performance in the parcels and logistics portfolio with 16.8 per cent volume growth for eParcel service for the year.

Further information and the Click and Send portal itself is accessible at

Fast facts:
– Australia Post launched Click and Send in March 2009 to people mailing items internationally.
– Since March 2009, Click and Send users have used the portal to prepare more than 105,000 international items.
– There are eight million registered eBay users in Australia (Online Business Index (OBI), Survey of Australian eCommerce Business, March 2010).
– According to Forrester Research, Australian online spending will increase to $32 billion in 2012 (OBI, March 2010).
– 41 per cent of online traders said that improved postal/delivery services would support the growth of online entrepreneurialsm in Australia (OBI, March 2010).

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