Canon Australia has issued a recall notice for customers who recently purchased the EOS R5 C digital cinema camera, after a autofocus defect was detected.
Canon Australia issued the recall notice on March 18, within a short period of time after the EOS R5 C was released.
The EOS R5 C, announced back in January 2022 with an RRP of $7499, is a ‘hybrid cinema camera’ that matches many of the R5’s top specs and includes additional video features. It has the same 45-megapixel Dual Pixel CMOS sensor, 5.76 million dot EVF, AF system with eye/head/person detection, rear touchscreen, hand grip, batteries, Cfexpress and UHS-II SD card slots, function buttons, and so on.
The big difference is the addition of an internal cooling fan that allows for unlimited 8K video recording, as well as the inclusion of a dedicated video and stills menu mode.
As a fairly niche product, Canon Australia is unlikely to have sold a large number of pre-sale copies before the recall was flagged. However, photographers and cinematographers who own the EOS R5 C should take note of the following announcement:
Customers who recently purchased the EOS R5 C digital cinema camera
It has been discovered that the following minor defect may occur in some EOS R5 C digital cinema cameras. We sincerely apologise for any inconvenience and concern this may cause to customers using this product. We will continue to ensure thorough quality control so that customers can use this product with peace of mind.
Issue
Due to a manufacturing defect in the autofocus, the camera may repeatedly go in and out of focus in movie mode.
Products
Selected units of the EOS R5 C digital cinema camera.
Our action
We are aware that a very small number of units have been delivered to customers prior to this issue being identified. For those who received their unit on or before 21 March 2022, please contact the retailer you purchased the product from to organise the return and replacement of your camera. We appreciate your understanding.
For those customers eagerly awaiting their EOS R5 C we expect this may delay shipping of your product.
Contact information
13 13 83 or email cameraservice@canon.com.au
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