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Free repair for Nikon D750 flare problem

Nikon Australia has confirmed it will fix D750 cameras free of charge if they are prone to the dark band/flare issue which emerged as an issue just prior to Christmas.

A fairly extreme example of the flare/banding issue from photographer Hugo Fernandez.
A fairly extreme example of the flare/banding issue from photographer Hugo Fernandez.

The notification is tucked away on an obscure page of the Nikon Singapore website, where in a new ‘answer’ (which Nikon has told Pro Counter applies to Australia and New well) Nikon concedes that for ‘some users…flare with an unnatural shape sometimes occurs in images captured with the D750 digital SLR camera’ when a bright light source is positioned near the top of the frame.’

It continues: To correct this issue for affected customers, Nikon will be offering free inspections and repairs starting in January 2015:

Nikon will inspect and service, free of charge, the camera’s light-shielding components and adjust the AF sensor position. We plan to initiate this service at the end of January and will announce further details, including instructions for requesting servicing, shortly.

Please direct inquiries regarding this matter to the Nikon Customer Support Center.

We sincerely apologize for any concern and/or inconvenience this issue may have caused, and ask for your continued patience and understanding.

In the US and Japan, reports indicate that Nikon has been recalling the D750 from dealers shelves. It has been removed from the Amazon camera sales site and is on back-order from B&H and Adorama.

Nikon USA subsequently issued a statement: Nikon is working with retailers to replenish stock with cameras to which measures to address this issue have been applied. In late January, Nikon will announce details to service cameras from users, free of charge.

There has been no move to recall D750s in Australia or New Zealand, according to Nikon Australia.

Nikon has been far more agile and responsive with this latest camera fault than it was last year when oil spots began appearing on D600 images. The ‘Problem? What Problem?’ approach adopted then led to class actions, removal from sale in China, scathing customer feedback and eventually a $19 million budget allocation to fix the problem under warranty. This time around, Nikon promptly acknowledged there was an issue and two weeks later (Jan 9) followed up with assurances that it would be sorted FOC and ASAP.

Nikn Australia has advised that Australian and New Zealand D750 owners should contact their local Nikon customer service groups for further details.

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